Customer Support Specialist - CallPass

Pinellas Park, FL

Full Time

CallPass

Entry Level

Job Summary
The customer support rep for CallPass handles inbound and outbound calls, provides product information, and assists customers through timely resolution. Must have good communication skills, a willingness to learn, and self-motivation.

Duties and Responsibilities

Respond timely to customer issues, working to resolution utilizing all resources available
Manage inbound calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Up-sell and cross-sell
Generate sales leads from calls
Provide excellent customer care and focus; ability to assess and anticipate customers' needs and provide troubleshooting, and path or clarification method resolution
Meet and exceed personal and team targets, goals, and quotas
Record, organize and file customer interactions and profile/account changes
Assist with returns, refunds, and other shipping tasks

Requirements and Qualifications

Previous experience in call center, customer service, sales, or a related field
Excellent communication skills via phone and email.
Able to multitask during customer calls, properly documenting concerns
Good computer skills, tracking and recording call information
Great attention to detail
Adaptable and compliant with customer service procedures and policies
Excellent time management and prioritization skills

Benefits

Weekly Pay, Fridays
Quarterly bonus
Medical, Dental Vision, Life and other coverages
401k with employer match
Hybrid eligible
Paid Time Off
Great work life balance, NO WEEKENDS!

Are you customer-focused striving for a positive consumer experience and resolution? If this sounds like you, please apply with your resume.

CallPass conducts preemployment screens upon offer of employment.

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