We're glad you're here and considering a career with MidAtlantic Finance. If you are looking for a change, something fun yet challenging where your efforts are rewarded, then your search is over. Come join our World Class Team here at MidAtlantic Finance. Headquartered in Clearwater, FL with an account servicing center in Houston, TX; we're one of the Country's most respected sub-prime lenders in the auto finance industry since 1989.
Our Company is comprised of talented and dedicated employees and we're always looking for more of the best and brightest to help us continue to grow. We offer a competitive salary, paid time off, full-time benefits and most of all, the opportunity for internal growth. If you're interested in a career with a company who recognizes the value of its employees, we invite you to consider joining the MidAtlantic Finance family
Customer Support Job Summary The customer support representative will be responsible for inbound and outbound calls, providing product information, and helping customers by being informative, empathetic, and eager to solve a customer's issue quickly. Able to listen, learn, and resolve any customer inquiry that crosses your desk.
Customer Support Duties and Responsibilities
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Able to up-sell and cross-sell
Able to generate sales leads from calls
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution and return
Record, organize and file customer interactions and profile/account changes
Able to address returns, refunds, and shipping tracking numbers
Customer Support Requirements and Qualifications
High school degree or equivalent
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Able to concentrate on multiple problems at once
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for positive customer experience and resolution. If this sounds like you, please apply with your resume.
Benefits
Weekly Pay, Fridays
Medical, Dental Vision, and other insurances
401k with employer match
Paid Time Off
Good worklife balance, no weekend
CallPass conducts preemployment screens upon offer of employment.
